Privacy Policy

Velcino.com

Effective Date: April 14, 2026

Velcino (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a secure, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable laws and common practices in Bangladesh, including principles under the Information and Communication Technology (ICT) Act and other relevant regulations. By accessing or using Velcino.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. When you visit our website, certain information such as your IP address, browser type, device details, approximate location, and browsing behavior is automatically collected through cookies and server logs. In addition, we collect personal information that you voluntarily provide, including your name, mobile number, email address, billing and delivery address, postal code, and payment details. For customers in Bangladesh, this may also include transaction preferences such as Cash on Delivery (COD) details. We may also collect information related to your activity on our website, including pages visited, products viewed, order history, and interactions with our services.

2. How We Collect Information

We collect information directly from you when you register an account, place an order, subscribe to our communications, participate in promotions or surveys, or contact our customer support. We also collect data automatically through cookies and similar technologies that track your interaction with our website. In some cases, third-party service providers such as payment gateways, delivery partners, and analytics tools may collect relevant information necessary to complete transactions or improve services. We are not responsible for the privacy practices of third-party websites or services linked from our platform.

3. How We Use Your Information

The information we collect is used to operate and enhance our services in a lawful and customer-focused manner. This includes processing and confirming orders, arranging delivery, communicating with you بشأن your purchases, and providing customer support. We also use your information to personalize your experience, improve our website performance, conduct analytics, and develop new products or services. Additionally, we may use your contact information to send service-related notifications, promotional offers, or updates, in accordance with applicable laws and your communication preferences. Your information may also be used to prevent fraud, verify identity, and comply with legal obligations under Bangladeshi law.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our business. This includes payment service providers (such as mobile financial services and banks), courier and delivery companies, IT service providers, and marketing platforms. We may also disclose your information when required by law, regulation, court order, or government authority in Bangladesh, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our users. In certain cases, we may share aggregated and non-identifiable information for analytical or business purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve the functionality of our website. These technologies help us remember your preferences, understand user behavior, analyze traffic, and deliver relevant content and advertisements. By using our website, you consent to the use of cookies unless you disable them through your browser settings. Please note that disabling cookies may limit some features of the website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing transactions, maintaining records, and complying with legal obligations in Bangladesh. Even if you delete your account or request removal of your data, certain information may be retained in secure archives for audit, legal, or fraud prevention purposes, as permitted by law.

7. Your Rights and Choices

As a user, you have the right to access, review, and update your personal information at any time. You may also request correction of inaccurate data, opt out of receiving marketing communications, or request deletion of your personal information, subject to legal and contractual limitations. Where applicable, you may withdraw your consent for certain data processing activities. We will make reasonable efforts to respond to your requests in a timely manner, in accordance with applicable laws and business practices in Bangladesh.

8. Data Security

We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, misuse, loss, or alteration. Access to your data is restricted to authorized personnel on a need-to-know basis. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure. By using our website, you acknowledge and accept this inherent risk.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Velcino. We are not responsible for the privacy practices, policies, or content of such external platforms. We encourage you to review their privacy policies before sharing any personal information.

10. Children’s Privacy

Velcino does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected without appropriate consent, we will take immediate steps to delete it from our records.

11. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal, regulatory, or business requirements. Any updates will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how your information is being protected.